Privacy Policy

Your privacy is important to us at Neat Freaks. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By interacting with us, you agree to the practices described in this policy.

1. Information Collection and Use

We collect personal information to provide you with a seamless and customized experience. This includes information provided directly by you when booking a service, contacting us, or subscribing to our newsletter. Phone numbers collected for SMS consent will not be shared with third parties or affiliates for any purpose. We only collect information necessary to fulfill these purposes and will not use or share your information for unrelated reasons without your consent.

2. Purpose of Data Collection

We will identify the purposes for which personal information is collected at the time of or before collection. Common purposes include booking and scheduling cleaning services, processing payments, providing customer support, and sending service-related updates. We will only use your information for these specified purposes, unless otherwise permitted by you or required by law.

3. Data Retention

Personal information will be retained only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Once the information is no longer needed, we will securely delete or anonymize it to protect your privacy.

4. Lawful and Fair Collection

All personal information is collected by lawful and fair means. Where appropriate, we will notify you or obtain your consent when collecting your information, ensuring that you are aware of our practices and have control over your data.

5. Data Accuracy

We strive to maintain accurate, complete, and up-to-date personal information. If any information needs to be corrected, we will update it promptly upon request to ensure it remains relevant for the intended purposes.

6. Data Security

Your data’s security is our priority. We employ reasonable security measures to protect against unauthorized access, disclosure, modification, or loss of personal information. This includes regular reviews of our security practices and safeguards to maintain the integrity and confidentiality of your data.

7. Access to Information

We will make readily available to you information about our policies and practices concerning personal information management. If you have questions or requests regarding your personal information, please contact us, and we’ll be happy to assist.

8. Compliance and Updates

We are committed to upholding these privacy principles to ensure your personal information remains protected. This Privacy Policy may be updated periodically to reflect changes in our practices or for regulatory compliance. We encourage you to review this policy regularly to stay informed.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, or if you wish to access, update, or delete your personal information, please contact us at info@theneatfreaks.co

By using our services, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Neat Freaks with your information and for allowing us to serve you.